Our evermissfashion.com use UPS, DHL or EMS for all international deliveries. Please allow around 5-7 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs. Especial during some international holiday, The items might be received after more days. Thank you for your understanding. Meanwhile, we are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. We are not responsible for shipping delays caused by natural disasters, adverse weather, carrier delays, or foreign and domestic holidays.
All items usually need about 4-7 days for preparing and 4-7 working days to arrival ay customers' home. In particular, please make sure you are at home or someone is at home when your package will be arrivaled. And please make sure your shipping addres is correct and deliverable. If your wrong address caused some loss or damage, we are not responsible for your order. In general, a tracking number will be sent to you by email after your item was shipped out. Customers just can track your order on corresponding website.
Should you wish to cancel your order, you must email us immediately. All items ordered from us can be cancelled within 24 hours free of charge., no question asked. Majority of orders are dispatched within 1-2 days from the order date. If the order send to shipment company ,we will have to charge you about a handling fee equaling 10% of the item price as a compensation. Shipped orders cannot be cancelled. We thank you in advance for your understanding.
To exchange a product, you must email us and inform us of the reason. Please contact us with your Order ID and the tracking number of your order. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. we will charge you about 15% restocking fee and all shipping costs associated with the exchange of goods are the responsibility of the consumer.
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